Provider Enrollment Gateway
Product Design · Service Design · Discovery & Prototyping
I’m designing a guided experience that helps healthcare providers and their staff take the right next step, whether they’re starting a new enrollment or connecting to an existing provider account. I facilitate workshops to clarify who can access an account and how they get permission, then turn those rules into user flows and interactive prototypes.
Illustrative prototype
Provider Enrollment Gateway
A guided onboarding concept for healthcare providers and staff who need to connect to a provider account.
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People come to the same service with different goals. Some need to request access to an existing account, while others need to show they’re authorized to manage it.
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I facilitated discovery workshops, mapped access and delegation scenarios, and turned complex business rules into user flows and interactive prototypes.
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After setting up a secure personal login, users can request access, verify their authority to manage a provider account, or get help choosing a path.